Provides temporary caregiving on public holidays for two participants, ensuring continued support and family respite.
Service Details:
This NDIS support item encompasses specialised Short-Term Accommodation and Assistance (STA), including respite care on public holidays. It facilitates a 1:2 support ratio, directed at two NDIS participants simultaneously. The service is designed to maintain routine care and offer respite to regular caregivers during public holiday periods. Providers are well-equipped to cater to diverse participant needs, ensuring individualised attention and support continuity in a shared setting.
Participant Outcomes:
Participants benefit from stable care in a shared environment, promoting social interaction and activity engagement during public holidays. This support item ensures participants' needs are met without interruption, fostering independence and contributing to their overall wellbeing. Simultaneously, regular caregivers are afforded a valuable break, aiding in their continued capacity to provide care.
Impact Statement:
This support fosters inclusivity, maintains caretaker wellbeing, and enriches the lives of NDIS participants during holiday periods.
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Cancellation
Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
The NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
The proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits; and
The provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be
claimed); and
The provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.
Claims for a short notice cancellation should be made using the same support item as would have been used if the support had been delivered, using the “Cancellation” option in the myplace portal.
There is no hard limit on the number of short notice cancellations (or no shows) for which a provider can claim in respect of a participant. However, providers have a duty of care to their participants and if a participant has an unusual number of cancellations, then the provider should seek to understand why they are occurring.
The NDIA will monitor claims for cancellations and may contact providers who have a participant with an unusual number of cancellations.
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