Providing vital respite for carers, this NDIS support facilitates short-term, weekday one-on-one assistance for participants.
Service Details:
The STA and Assistance service encompass personalised support during weekdays, tailored to the participant’s individual needs. Qualified support workers deliver care in a variety of settings, ranging from in-home to community venues, ensuring a familiar and supportive environment. This service offers flexibility in scheduling for regular routine or unplanned situations, establishing a responsive support system for both participants and carers alike.
Participant Outcomes:
Participants enjoy enhanced life experiences through tailored assistance, promoting independence and skill development. Effective respite for carers contributes to a more sustainable caregiving environment. Consistent, reliable support helps to build participant confidence, enabling greater involvement in community activities and personal pursuits.
Impact Statement:
This support item strengthens community inclusion and participant autonomy, whilst providing essential relief for carers, fostering a balanced care dynamic.
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Cancellation
Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
The NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
The proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits; and
The provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be
claimed); and
The provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.
Claims for a short notice cancellation should be made using the same support item as would have been used if the support had been delivered, using the “Cancellation” option in the myplace portal.
There is no hard limit on the number of short notice cancellations (or no shows) for which a provider can claim in respect of a participant. However, providers have a duty of care to their participants and if a participant has an unusual number of cancellations, then the provider should seek to understand why they are occurring.
The NDIA will monitor claims for cancellations and may contact providers who have a participant with an unusual number of cancellations.
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