Specialised support for NDIS participants during public holidays, ensuring continuous, personalised care.
Service Details:
This NDIS support item caters to individuals requiring personal support on public holidays. It encompasses a solitary, one-on-one format to deliver tailored assistance, fulfilling various participant needs. This can range from daily routine tasks to more complex care requirements, including but not limited to personal hygiene, community participation, or behavioural support. This service acknowledges that support needs don't pause during national days of rest or celebration.
Participant Outcomes:
Beneficiaries of this support enjoy a seamless continuation of services that respect the uniqueness of their situation even on public holidays. The consistent assistance helps maintain the individual's routine, mitigates stress from disrupted schedules, and ensures they can partake in festive activities, contributing to quality living and social inclusion.
Impact Statement:
Critical to forging an inclusive society, this item provides unwavering support, allowing individuals to live with dignity and community connection, any day of the year.
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Cancellation
Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
The NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
The proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits; and
The provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be
claimed); and
The provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.
Claims for a short notice cancellation should be made using the same support item as would have been used if the support had been delivered, using the “Cancellation” option in the myplace portal.
There is no hard limit on the number of short notice cancellations (or no shows) for which a provider can claim in respect of a participant. However, providers have a duty of care to their participants and if a participant has an unusual number of cancellations, then the provider should seek to understand why they are occurring.
The NDIA will monitor claims for cancellations and may contact providers who have a participant with an unusual number of cancellations.
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