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Group Activities In The Community - 1:5 - Standard - Public Holiday | 04_145_0136_6_1

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A tailored NDIS support item fostering social skills and community participation during public holidays in a 1:5 staff to participant ratio setting.

Service Details:

This NDIS support item facilitates inclusive, engaging community activities for groups of participants, maintaining a staffing ratio of one to five. It is specifically designed for public holidays, ensuring continuity in community connection and skill development when regular services may be paused. Activities are diverse, encompassing social events, cultural experiences, and educational outings, all delivered by trained and compassionate staff.

Participant Outcomes:

Engagement with this initiative promises enhancement in social capabilities, increased confidence, and a broader network of peer support. Participants can enjoy public holiday festivities, which contributes to their sense of normalcy and belonging in the wider community. It provides invaluable opportunities for skill-building in a shared, festive context, promoting interpersonal connections and joyous experiences.

Impact Statement:

Key benefits include sustained community engagement, social inclusion, and uplifting participant well-being during public holidays, fostering a vibrant, connected life for all involved.

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Provider Travel

Where a provider claims for travel time in respect of a support then the maximum amount of travel time that they can claim for the time spent travelling to each participant (for each eligible worker) is 30 minutes in MMM1-3 areas and 60 minutes in MMM4-5 areas. (Note the relevant MMM classification is the classification of the area where the participant is when the support is delivered.)

In addition to the above travel, providers delivering core and capacity-building supports are permitted to claim for provider travel in respect of a support item can also claim for the time spent travelling from the last participant to their usual place of work. Note, this travel is only claimable when the provider must pay their worker for the return travel time.

Where a worker is travelling to provide services to more than one participant in a ‘region’, then it is reasonable for a provider to apportion all of the travel time (including the return journey where applicable) between the participants who received support from the worker. This apportionment should be agreed with each participant in advance as part of the service agreement.

Claims for travel in respect of a support must be made separately to the claim for the primary support (the support for which the travel is necessary) using the same line item as the primary support and the “Provider Travel” option in the myplace portal.

When claiming for travel in respect of a support, a provider should use the same hourly rate as they have agreed with the participant for the primary support (or a lower hourly rate for the travel if that is what they have agreed with the participant) in calculating the claimable travel cost.


Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:

  • The NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
  • The proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits; and
  • The provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be
    claimed); and
  • The provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.

Claims for a short notice cancellation should be made using the same support item as would have been used if the support had been delivered, using the “Cancellation” option in the myplace portal.

There is no hard limit on the number of short notice cancellations (or no shows) for which a provider can claim in respect of a participant. However, providers have a duty of care to their participants and if a participant has an unusual number of cancellations, then the provider should seek to understand why they are occurring.

The NDIA will monitor claims for cancellations and may contact providers who have a participant with an unusual number of cancellations.

Group Activities In The Community - 1:5 - Standard - Public Holiday | 04_145_0136_6_1